Privacy Policy

Effective Date: 09-09-2025

1. Introduction

Billboard Group Pty Ltd is dedicated to safeguarding the privacy of our clients and website visitors. This Privacy Policy outlines our commitment to protecting your personal information in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”). It details how we collect, use, disclose, and secure your personal information.

2. Collection of Personal Information

We may collect various types of personal information, including but not limited to:

• Identification Information: Name, date of birth, and gender.
• Contact Information: Email address, phone number, and residential address.
• Property Preferences: Information regarding property interests and preferences.
• Financial Information: Details such as mortgage pre-approval status and financial history.
• Other Information: Any additional information you provide to us during our interactions.

3. Use of Personal Information

The personal information we collect is used for the following purposes:

• Provision of Services: To deliver real estate services, including property sales, rentals, and management.
• Communication: To respond to your inquiries, provide updates on your transactions, and send relevant information.
• Marketing and Promotions: To send you marketing materials and promotional offers, subject to your consent.
• Service Improvement: To enhance our services, website functionality, and user experience.
• Legal Compliance: To comply with legal obligations and protect our legal rights.

4. Disclosure of Personal Information 

We may disclose your personal information to third parties under the following circumstances:

• With Your Consent: When you have provided explicit consent for us to share your information.
• Service Providers: To third-party service providers who assist us in our operations, such as IT support, marketing agencies, and financial institutions.
• Legal Obligations: When required by law, regulation, or legal process, or to protect our legal rights and interests.

5. Data Security

We implement robust security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: Using encryption technologies to secure data transmission.
• Secure Servers: Storing personal information on secure servers with restricted access.
• Access Controls: Implementing access controls to ensure only authorized personnel can access personal information.

6. Open House Inspections

During open house inspections, we may collect personal information from attendees, including:

• Identification Information: Name and contact details.
• Inspection Feedback: Comments and preferences regarding the property.

This information is collected to:

• Manage Attendance: Ensure the security and safety of the property during inspections.
• Follow-Up Communication: Provide additional information and updates about the property.
• Service Improvement: Enhance our understanding of client preferences and improve our services.

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your activity on our website. This helps us improve our services and provide a better user experience. You can manage or disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. We securely dispose of personal information when it is no longer needed.

10. Access and Correction

You have the right to access and correct your personal information held by us. To request access or correction, please contact us at the details provided below. We will respond to your request in accordance with the Privacy Act.

11. Complaints and Inquiries

If you have any complaints or inquiries regarding our handling of your personal information, please contact us at the details provided below. We take privacy concerns seriously and will respond promptly to address your issues.

12. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we will notify you of significant changes. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Billboard Group Pty Ltd
Ground Floor, 470 St Kilda Road
Melbourne, VIC 3004
Email: info@billboardgroup.com.au
Phone: 0423 000 010